Privacy Policy Baccarat Malaysia

01 Introduction & Scope of This Policy

Baccarat Malaysia ("we", "Platform") is committed to protecting the privacy of all users who access the website baccarat.ml. This Privacy Policy is drafted in accordance with industry best practices in data protection, with the aim of providing you with full transparency on how your personal information is handled.

This policy applies to all information you provide to us directly — whether during registration, while using our services, when contacting customer support, or when conducting financial transactions through our platform. It also covers information we collect automatically through technologies such as cookies and website analytics.

We encourage you to read this document carefully. If you have any questions, our support team is available via 24/7 Live Chat or by email at [email protected].

02 Information We Collect

Baccarat Malaysia collects two main categories of information: information you provide directly and information collected automatically when you use our platform.

Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and password.
• Identity Verification (KYC) Information: Copies of your national ID, passport, or valid identification document; proof of residential address; verification photo or selfie.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay), and records of deposit and withdrawal transactions.
• Communications: Records of conversations with customer support via Live Chat or email.

Automatically Collected Information

• IP address and general geographic location information.
• Device type, operating system, and web browser version.
• Pages visited, time of visit, and navigation patterns within the platform.
• Game usage data including betting history and wins.
• Cookie information and session identifiers.

03 Purpose of Data Use

All information we collect is used for clear and legitimate purposes. baccarat Malaysia does not use user data for purposes not stated in this policy without your prior consent.

04 Data Sharing & Disclosure

Baccarat Malaysia does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are specific situations where we need to share certain data with trusted parties to keep the platform running smoothly.

• Payment Service Providers: Transaction information is shared with authorized payment processors such as FPX, Touch 'n Go, and GrabPay solely to process your deposits and withdrawals.
• Technology & Security Providers: We use trusted third-party services for identity verification, web analytics, and infrastructure management. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: We will disclose required information to competent authorities when mandated by law, court order, or official investigation.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction — and you will be notified in advance.

In all of the above situations, we ensure that data recipients adhere to data protection standards equal to or higher than those we uphold ourselves.

05 Security & Data Protection

We continuously invest in the latest security technologies and procedures to ensure your personal data is always protected against unauthorized access, loss, or leakage.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-grade SSL encryption. This means your sensitive information cannot be read by unauthorized parties during transmission.
• Two-Factor Authentication (2FA): We provide an additional security layer through 2FA to ensure only you can access your account, even if your password is compromised.
• Continuous Monitoring: Our systems are monitored around the clock by an experienced cybersecurity team to detect and address any threats promptly.
• Segregated Data Storage: Financial data is stored separately from user profile data in a secured server environment.
• Internal Access Controls: Only authorized personnel may access users' personal data, and every access is logged for audit purposes.

While we make every effort to protect your data, no security system is entirely foolproof. We encourage you to take personal security precautions as well, such as using a strong password and not sharing your login credentials.

06 Cookies & Tracking Technologies

Baccarat Malaysia uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize the content you see. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies: Collects data on how users interact with the platform to help us improve the user experience.
• Functional Cookies: Stores your preferences such as language, display settings, and saved login information.
• Analytics Cookies: Used by trusted third-party analytics tools to understand our website usage patterns on an aggregate and anonymous basis.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

07 Data Retention Period

Baccarat Malaysia retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active plus a 5-year period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial reporting requirements and anti-money laundering legislation.
• KYC Documents: Retained for as long as required for legal compliance, typically 5–7 years after the business relationship ends.
• Log & Security Data: Retained for 12 months for security monitoring and incident investigation purposes.
• Support Communication Records: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with established data deletion procedures.

08 Your Rights as a User

As a baccarat Malaysia user, you have certain rights regarding your personal data. We respect these rights and will process any request within 30 business days.

To exercise any of the above rights, please contact us via Live Chat or submit a written request to [email protected]. We may need to verify your identity before processing such requests.

09 Child Privacy

The baccarat Malaysia platform is inappropriate and not permitted for individuals under the age of 18. We do not knowingly collect personal information from underage children or minors.

If we determine that personal information from an individual under 18 has been collected, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has an account on this platform are encouraged to contact us immediately.

10 Changes to the Privacy Policy

Baccarat Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always indicate the latest version of this policy.

For significant changes, we will notify you via email or a prominent notice on our website at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated terms.

If you disagree with any changes, you have the right to close your account and stop using the platform before those changes take effect. For inquiries regarding this policy, please email us at [email protected].